- What is availability of the products?
You can see the availability of the products under the “add to bag” button.
A product can be :
a) available, that means that it is available for you to order immediately and
b) available on order, that means that it is not immediately available but we will order it from our supplier for you. You will be informed within 1-2 working days about the availability date and the delivery date. - How can I save products that I’m interested in?You can save products that you like in the wish list. Wish list is available to all users that are logged in and you can find it at the top of the page, right next to the bag icon as “wishlist”.
- What are my delivery options?
You can choose to have your order delivered all over Greece. All orders are shipped with a transportation company that fulfill our requirements and have been selected by Iatrou Cleaning or by a transportation company of your choice. - How much is the shipping cost?
Shipping cost may vary according to the parcel’s weight. All orders must be paid by bank transfer or credit card. - What are my payment options?a)Bank transfer: You can make a transfer directly to one of our bank accounts.
PIRAEUS BANK: GR 270172 6100 0056 1008 7811 965ALPHA BANK: GR 52 01403100 3100 0200 2025 904EFG EUROBANK: GR 25 0260 0180 0000 2020 0979 607VIVA WALLET: GR9570100000000510641205355NAME OF BENEFICIARY: IATROU CLEANING IKE
For your better service, you can send us an e-mail with the bank receipt.b)Card payment:We accept cards bearing the MasterCard or Visa symbol. Keeping your online payments secure is our number one priority. That means you might need to verify your card payment with 3D Secure to complete your transaction.
c)Payment with bitcoin. - How can I be sure that my order is placed?
After you have completed successfully your order you will receive a confirmation email. In case you don’t receive a confirming email, possibly: • You haven’t completed your order. •You haven’t written your email correctly. •Your email has been moved to spam. - How can I change or cancel my order?
You can send us an email at info@iatroucleaning.gr or give us a call at 00302421091115. - How can I contact you?α) You can send us an email at info@iatroucleaning.gr or
β) Give us a call at 00302421091115 Monday – Friday 09:00 – 16:00, Saturday 09:00 – 14:00. - Is my personal information secure?Yes, your personal information is secure. You can read more at our Privacy Policy.
- How does Golden Card work?Golden card is a membership card that has annual validity and offers you several benefits. All golden members:
•Are informed first about hot offers and new services.
•Get special discounts and exclusive offers.
•If they renew their membership, they get 2% of their annual purchases back. - How to return a product?
In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.You can’t return a product, for example:
a)If it is custom-made for you, with your name or logo.
b)if it is used or the packing is damaged etc.